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Privacy policy

Last edited July 5, 2023

Smint.io GmbH (“us”, “we”, or “our”) operates the https://www.smint.io website and the Smint.io Cloud Service platform services associated to it (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We may use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Cloud Service Agreement.

Definitions

Service
Service is the https://www.smint.io website and the Smint.io Portals and Content Buying Portal services associated to it, operated by Smint.io GmbH.

Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies
Cookies are small files stored on your device (computer or mobile device).

Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

If personal data of the customer is transferred to countries outside the European Economic Area (EEA), this happens in accordance with the applicable data protection laws, based on Standard Contractual Clauses (SCC) according to Implementing Decision (EU) 2021/914 of 4 June 2021.

Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our service to you.

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
  • IP address

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you, if you give us permission to do so. You may later opt out of receiving any, or all, of these communications from us by contacting us.

Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data
We may use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
  • Advertising Cookies. We may use Advertising Cookies for advertising purposes

Use of Data

Smint.io GmbH may use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
  • To adjust our advertising to your needs

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Smint.io GmbH legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Smint.io GmbH may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • To comply with the law

Retention of Data
Smint.io GmbH will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Smint.io GmbH will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Austria and choose to provide information to us, please note that we transfer the data, including Personal Data, to our office location Austria and/or to our main data center located in the Netherlands to process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Smint.io GmbH will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction
If Smint.io GmbH is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement
Under certain circumstances, Smint.io GmbH may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements
Smint.io GmbH may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Smint.io GmbH
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Smint.io GmbH aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Smint.io GmbH relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service- related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Plausible
We use Plausibe to analyze website traffic on the https://www.smint.io website. Plausible does not track personal identifiable information and it does not use any cookies.

For more information on the privacy practices of Plausible, please visit the Plausible Privacy Policy web page: https://plausible.io/privacy.

Mixpanel
Mixpanel helps us analyze usage patterns of our the users of our Smint.io Portals and Content Buying Portal services.

You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/.

For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/.

Marketing and Sales

We may use third-party Service Providers to help us optimizing our marketing and sales activities.

HubSpot
We use HubSpot if you send forms to us, e.g. for booking a demo or getting in touch with us.

Each submission of such form is subject to approval by you. No personal identifiable data is being processed with HubSpot without your explicit consent.

For more information about the HubSpot privacy practices, please visit the Hubspot Privacy Policy page: https://legal.hubspot.com/privacy-policy.

Others

Chatlio
We use Chatlio so that you can send support requests to us by chat from our Smint.io Portals and Content Buying Portal services.

This processing is mandatory to fulfill our service, so you cannot opt out from this.

For more information about the Chatlio privacy policy, please visit the Chatlio Privacy Policy page: https://chatlio.com/legal/privacy-policy/.

Cloudinary
When using Cloudinary’s image and video processing service in our Smint.io Portals and Content Buying Portal services, our services transfer image and video files to and from Cloudinary.

This processing is mandatory to fulfill our service, so you cannot opt out from this.

For more information on the privacy practices of Cloudinary please visit the Cloudinary Privacy Policy web page: https://cloudinary.com/privacy.

ConvertAPI
When using ConvertAPI’s document processing service in our Smint.io Portals service, our services transfer document files to and from ConvertAPI.

This processing is mandatory to fulfill our service, so you cannot opt out from this.

For more information on the privacy practices of ConvertAPI please visit the ConvertAPI Privacy Policy web page: https://www.convertapi.com/terms.

Front
We use Front to handle support requests you send to us by email.

This processing is mandatory to fulfill our service, so you cannot opt out from this.

For more information about the Front privacy policy, please visit the Front Privacy Policy page: https://front.com/legal/privacy-notice.

Invoiced
We use Invoiced to create invoices, send invoices to you, enable your payments and manage your subscriptions.

This processing is mandatory to fulfill our service, so you can not opt out from this.

For more information about the Invoiced privacy policy, please visit the Invoiced Privacy Policy page: https://invoiced.com/privacy.

Kickbox
We use Kickbox to validate email addresses of users who register with our Smint.io Portals and Content Buying Portal services.

This processing is mandatory to fulfill our service, so you can not opt out from this.

For more information about the Kickbox privacy policy, please visit the Kickbox Privacy Policy page: https://docs.kickbox.com/docs/privacy-policy.

HubSpot

We use HubSpot for sending email newsletters to you.

You can opt-out from receiving email newsletters from us through HubSpot by opting-out. To opt-out from receiving HubSpot newsletters, please click the Unsubscribe from this list in the newsletter.

For more information on what type of information HubSpot collects, please visit the Hubspot Privacy Policy page: https://legal.hubspot.com/privacy-policy.

Microsoft Azure
We use Microsoft Azure services to host and run our Smint.io Portals and Content Buying Portal services.

This processing is mandatory to fulfill our service, so you can not opt out from this.

For more information about the Microsoft privacy policy, please visit the Microsoft privacy policy page: https://privacy.microsoft.com/en-us/privacystatement.

Microsoft Office365
We use Microsoft Office365 services to handle our customer communication.

This processing is mandatory to fulfill our service, so you can not opt out from this.

For more information about the Microsoft und privacy policy, please visit the Microsoft privacy policy page: https://privacy.microsoft.com/en-us/privacystatement.

Segment
Segment is a middleware service that allows us to more efficiently forward analytics data to our other data processors. It is not analytics software itself. We use Segment for forwarding analytics data to our other data processors from our Smint.io Portals and Content Buying Portal services.

Please contact us if you want to opt-out from Segment.

For more information on the privacy practices of Segment, please visit the Segment Privacy Policy web page: https://segment.com/docs/legal/privacy/.

SendGrid
We use SendGrid for sending important notifications to you from our Smint.io Portals and Content Buying Portal services.

This processing is mandatory to fulfill our service, so you cannot opt out from this. Please note that we only use this service to send mandatory emails, and we do not use any of it’s tracking features.

For more information about the SendGrid privacy policy, please visit the SendGrid Privacy Policy page: https://sendgrid.com/policies/privacy/.

Sentry
Sentry is a central service that is used to track issues that happen to our users while using our Smint.io Portals and Content Buying Portal services. Whenever an error occurs, we track the issue and the associated user data to Sentry. We track the user data because we want to get in touch with the user to diagnose the problem, and later inform the user once the issue is fixed.

Please contact us if you want to opt-out from Sentry.

For more information on the privacy practices of Sentry, please visit the Sentry Privacy Policy web page: https://sentry.io/privacy/.

Siteground
We use Siteground to host the https://www.smint.io website.

This processing is mandatory to fulfill our service, so you can not opt out from this.

For more information about the Siteground privacy policy, please visit the Siteground Privacy Policy page: https://www.siteground.com/viewtos/privacy_policy.

Slack
We use Slack so that we can receive your support messages that you send by chat from our Smint.io Portals and Content Buying Portal services.

This processing is mandatory to fulfill our service, so you cannot opt out from this.

For more information about the Slack privacy policy, please visit the Slack Privacy Policy page: https://slack.com/privacy-policy.

Stripe
We use Stripe to process credit card payments.

This processing is mandatory to fulfill our service, so you can not opt out from this.

For more information about the Stripe privacy policy, please visit the Stripe Privacy Policy page: https://stripe.com/privacy.

Use of Your Data When Using The Smint.io Portals for Google Drive Connector

According to the terms of the Google API Services Data Policy, in this section we describe the way our application accesses, uses, stores, or shares Google user data. Please note that this section only applies if you are using the “Smint.io Portals for Google Drive” connector.

The “Smint.io Portals for Google Drive” connector enables you to publish content directly from your Google Drive to a Smint.io Portals content portal. First you need to authorize the Smint.io Portals for Google Drive application to access your Google Drive data. You then have to select one of your Google Drives, and one or more folders within that Google Drive for synchronization to Smint.io Portals. After this setup, only the files, file metadata and labels stored in those selected folders, are being synchronized to Smint.io. Changes to those files, file metadata and labels will be synchronized to Smint.io as well.

Once you attach that connector to one or more of your content portals, the files synchronized will be available to your content portal users for search, view, download or sharing depending on the portal security settings you set up for your Smint.io Portals content portal.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email: office@smint.io.