Wanted: Customer Success Professional

The short version

We are looking for a dynamic and customer-centric individual to join our team as a Customer Success Professional for Smint.io Portals, a leading B2B SaaS content activation platform. Our platform is trusted by global brands in Sports, Retail, Manufacturing, Finance, Tech, Fashion, Design, and Consumer Goods, and we need your expertise to help our customers achieve success!

As our Customer Success Professional, you will be the driving force behind our customers’ success. You’ll provide exceptional customer support, guide customers through the onboarding process, and assist with technical set-up to ensure they get the most out of our platform. You’ll be the go-to person for our customers, helping them navigate our platform, troubleshoot any technical issues, and optimize their usage to achieve their desired outcomes.

About Smint.io Portals

Our B2B SaaS product Smint.io Portals helps companies to achieve their current main goal: to be more successful online. We do this by enabling companies to reach their B2B stakeholder target groups (e.g. partners, journalists, employees, investors) better than ever before. With our software, business users can quickly and easily create digital stakeholder experiences that are tailored to the needs of the audience and that the users love to use.

About us

We work, we laugh, we learn.

We are a team of experts from diverse backgrounds but with one goal: to provide lovable software for beautiful content. The feedback of our customers motivates us every day to do our best. Want to know us better? Have a look at https://www.smint.io/about-us/

Responsibilities

• Be the hero our customers need by providing outstanding customer support via email, online meetings, phone, and chat, addressing inquiries, resolving technical issues, and ensuring timely resolution of concerns
• Lead the onboarding process for new customers, guiding them through the platform setup, user training, and integration with their existing systems to ensure a smooth transition and successful adoption
• Collaborate closely with cross-functional teams, including Sales, Marketing, and Product, to ensure seamless onboarding, implementation, and ongoing support for customers
• Share your product expertise through engaging product training sessions and best practices to empower customers to effectively utilize our platform and achieve their goals
• Proactively monitor and analyze customer usage and adoption of Smint.io Portals, identifying areas for improvement and providing recommendations to optimize customer success
• Troubleshoot technical issues and work with our technical team to resolve them in a timely manner, ensuring minimal disruption to customers’ operations
• Build and maintain strong relationships with customers, understanding their unique needs and challenges, and providing strategic guidance on how to best leverage our platform for success
• Identify opportunities for upselling and expansion within existing accounts by understanding customer needs and proposing relevant solutions
• Stay up-to-date with industry trends, competitive landscape, and product enhancements to effectively advise customers on best practices and optimize their use of our platform

Qualifications

• Bachelor’s degree in business, marketing, or a related field will be a plus
• Excellent language skills in spoken and written English
• Minimum of 2 years of experience in customer success, account management, or a similar customer-facing role in the SaaS industry
• Strong technical aptitude and tech-savvy, with the ability to understand and troubleshoot technical issues related to software applications and integrations
• Excellent communication skills, both written and verbal, with the ability to effectively engage and build relationships with customers at all levels
• Solid project management skills
• Proven track record of providing exceptional customer support and driving customer success in a B2B SaaS environment or similar experience
• Self-motivated, proactive, and results-oriented with a strong sense of ownership and accountability
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Knowledge of digital marketing, content management, or related fields is a plus

Why you should join Smint.io

• Team. Join a cool, driven and very experienced team to conquer the world with a proven SaaS product
• Be empowered. We live after Steve Jobs key message “It doesn’t make sense to hire smart people and tell them what to do. We hire smart people so they can tell us what to do”
• Level up. We only work with highly skilled professionals. We love to learn from each other. This is your chance to advance to your next level of knowledge, even if you are an expert already
• Great place to work. Our nice penthouse office, which includes a rooftop terrace, is located in the city center of Linz, just a minute walk from Landstrasse. Get there easily with tramway, train, or car. There is free, reserved parking space. There is lots of restaurants and shops around
• Career opportunities. Smint.io is a startup. This means that we aim to grow very fast. For you, this also means that there will be tons of career opportunities. It’s just the limits of your imagination that could limit your potential
• Nice perks. We offer free coffee, fresh fruit once a week (“Biokiste”) and we also contribute to your costs for sports activities
• Competitive compensation.